14 Day Money Back Guarantee
We love what we do. We love what we make
We want you to love it too.
YOUR MONEY-BACK GUARANTEE
If you are not 100% satisfied, notify us at firstname.lastname@example.org within 14 (fourteen) days of receiving your item. Return it to us, new and unused and in its original packaging; we will give you a full refund!*
*The money-back guarantee does not include; ex-display items, sale items, customized or bespoke made items. Read below for an explanation of these definitions.
What is an ex-display item?
An ex-display item is an item we have used for display, photographic promotions and advertising. These items are identified with the words 'ex-display in the collection description and the product name in the product description.
What is a sale item?
A sale item is an item reduced in price from its original price during a promotional sale period. These items are marked next to the product price as SALE with its actual price and reduced price showing.
Discounted items through a discount or promotional code, given to you by us or automatically added at checkout, is covered by our 14-day money-back guarantee.
What is a customized item?
Customized items; are items we offer on the website that you have asked us to alter from the specifications in the product description, options and variations to your specific requirements. It includes, but isn't limited to, makes shorter, longer, taller, lower, narrower, wider. It also covers the change of materials. And, Bespoke colours and colour schemes outside of our 23 colour options already listed. Adapt items for specific needs not already offered in the product description options and variations.
What is a bespoke item?
A bespoke item is; an item you have asked us to make for you that's not available on the website.