FAQ's

How do I order?

Online. Click on the items you want and follow the prompts and call to action buttons. Our website is 100% safe and easy to use.

How do I pay?

You can pay by credit card or debit card but, only if the credit or debit card carries the Visa, MasterCard badge. You can pay with PayMaya or GCash. You can also pay by instalments using Tendopay or bank transfer.

How much is shipping?

Orders sent to addresses in the Philippines qualify for free standard delivery.

Do I need to register or open an account to order?

You don’t need to register. We have a guest checkout for those in a hurry. You only need to enter your address and payment details at checkout.
If you want to, you can save your details at the end of the checkout, as it saves loads of time if you place another order in the future.
Opening an account offers lots of benefits and is quick and easy.

Can I send different products from the same order to different addresses?

No, unfortunately not, You can only have one delivery address per order.

Can I send an order to different address than billing address?

Yes. Absolutely. The delivery address does not have to be the same as the billing address.

What if I am not home when my order arrives?

Our delivery company will contact you to confirm a day and time that suits. We strongly recommend that you use an address where there will be someone to receive and sign for the delivery.

Are my credit and debit card details secure?

100% yes!
It is NORDIC WOOD DESIGN's top priority to ensure that our customer's transaction data is kept secure at all times.
We use PAYMAYA Merchant Services, one of the most trusted and secure payment service providers in the Philippines. PAYMAYA have Level 1 PCI DSS Compliance status, the highest level attainable and reflects the importance we place on our customer's security.
Using PAYMAYA means that we do not store any of your credit and debit card details on our system.

Can I see my order history?

If you register with us and have an account, you can see your entire order history. You can change contact details and manage your addresses and preferences. Click on person icon at the top right of the page and follow the instructions. If you check out as a guest, we will send an email invitation to open an account.